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Crisis & Reputation Management

Crisis Communicationsand Reputation Management

Senior crisis counsel, fast and disciplined media response, and the authoritative coverage that shapes what people, and AI, find about your company and its leaders.

Starting at $10,000/month · 12-month engagement · Includes Full-Service PR + Linkbuilding

+394%Positive coverage for NASCAR’s CEO
+700%Speaking engagements
$20MPer-season sponsorship signed
491Stories for Gaia in year one

Offering 3 · Starting at $10,000/month · 12-month engagement

Full-Service PR + Linkbuilding + Crisis & Reputation

Everything in Full-Service PR + Linkbuilding, with 6 to 12 data-driven studies a year, plus crisis communications, online reputation management and Wikipedia support — Prism as your ongoing strategic communications partner.

Crisis Communications

  • Crisis strategy and key messaging
  • Media response and holding statements
  • Proactive communications
  • Reputation protection

Online Reputation Management

  • Search reputation analysis
  • Identifying outdated or inaccurate information
  • Strengthening authoritative third-party coverage
  • Ongoing online reputation strategy

Wikipedia Support

  • Assessment of existing presence and sourcing
  • Compliant, guideline-based support and strategy
  • Identifying gaps in authoritative citations
  • Building the third-party coverage that sourcing requires

When to Call Us

When Your Reputation Is on the Line, Speed and Discretion Matter

Whether it is a media story, an executive issue, a cybersecurity incident or social media backlash, a crisis handled well can become an opportunity.

A story is breaking

Holding statements, key messages and a media response plan, so you are not improvising while reporters are on deadline.

An executive is in the spotlight

Media training, Q&A preparation and proactive positioning for CEOs and founders whose reputation is the company’s reputation.

Search results tell the wrong story

We identify outdated or inaccurate information and build authoritative third-party coverage so the first page of Google, and the AI answers built from it, reflect who you are today.

Social media or a cyber incident turns public

Rapid response planning and clear, consistent communication with media, customers and partners while the situation unfolds.

Proven Results

Crisis and Reputation Results

Executive and crisis communications for NASCAR’s Chairman and CEO, and a year of positive coverage for Gaia.

Executive and Crisis Communications for NASCAR’s Chairman and CEO

+394%Positive Media Coverage, 2015–2017
$20MPer Season Monster Energy Sponsorship
CES & MilkenCEO Panels Secured

A two-year campaign reshaped coverage of NASCAR Chairman and CEO Brian France amid unfair media scrutiny, positioning him as an innovative leader and highlighting his and his wife Amy’s philanthropy. Positive coverage rose 394%, and his improved image was pivotal in signing Monster Energy for $20 million per season.

Read the Full Case Study

491 Stories, Zero Negative Headlines

491Stories Placed in Year One
2.6BMonthly Audience Reach
100%Positive or Neutral Coverage

Gaia (NASDAQ: GAIA) came to Prism with press coverage that was almost entirely negative, and that record followed it into search results, AI answers and its Wikipedia page. A year-long PR, crisis communications, reputation management and Wikipedia campaign earned coverage from Fox News, Newsweek and Parade, brought The Wall Street Journal and The New York Times Magazine to Gaia events for the first time, and generated $24.4 million in advertising value with zero negative stories.

Read the Full Case Study

Reputation and AI Search

Your Reputation Now Includes What AI Says About You

When a customer, investor or journalist asks ChatGPT or Google’s AI Overview about your company, the answer is assembled from the coverage that already exists. AI tools lean heavily on earned media: Muck Rack found that 84% of the sources AI cites are earned media.

That makes reputation work a coverage problem. The most durable way to change what people, and AI, find about you is a steady flow of credible, positive stories in outlets they trust. That is what Prism builds, alongside the crisis counsel to protect it.

Testimonials

Trusted by Senior Communications Leaders

“Rick is a savvy, creative, and well-connected PR executive with extensive expertise in corporate communications, brand strategy, and reputation management. His strategic approach makes him invaluable in navigating the dynamic media landscape to achieve his clients’ goals.”
Kim MandaraExecutive Vice President, S+C Communications
“I had the pleasure of working with Rick at both the NBA and NASCAR. He is a great teammate and partner who has experience working with senior leadership at multi-billion dollar sports leagues. He is a proven commodity in the changing media landscape and always prioritizes the end result.”
Chris TropeanoSenior Vice President, Prosek Group

FAQ

Frequently Asked Questions

Have a question that is not answered here? Contact Prism PR.

What is reputation management?

Reputation management shapes what people find and believe about your company and its leaders: in the news, in Google results and in AI answers. Prism does it by analyzing your search reputation, identifying outdated or inaccurate information, and building the authoritative third-party coverage that tells your story accurately.

What is the difference between crisis communications and reputation management?

Crisis communications is the response to a specific event: strategy, holding statements, media response and proactive communication while it unfolds. Reputation management is the ongoing work that builds and protects how you are perceived over time. Prism’s top tier includes both.

Can you remove negative articles?

We do not promise removals. We identify outdated or inaccurate information, pursue corrections where appropriate, and build authoritative positive coverage so the full, current picture of your company is what people find.

Do you create Wikipedia pages?

We provide compliant, guideline-based Wikipedia support: assessing your existing presence and sourcing, identifying gaps in authoritative citations, and building the independent third-party coverage that Wikipedia’s sourcing rules require.

How much does crisis and reputation management cost?

Full-Service PR + Linkbuilding + Crisis & Reputation starts at $10,000 a month on a 12-month engagement. It includes everything in Full-Service PR + Linkbuilding, with 6 to 12 data-driven studies a year.

Get Started

Protect Your Reputation Before You Need To

The best time to build credible coverage is before a crisis. Talk to us about your situation, in confidence.